Apply Now



Agreement:
I certify that the information provided in the applications is accurate. CMX|Austin will use the information provided solely for the purpose of pre-employment screening.

Agree

Resume *

Customer Service Associate

Our Customer Service and Client Relations Associates are tasked with providing exceptional care and support for our broad consumer base. Our Customer Service Team is equipped with in-depth knowledge of our clients’ products and services. Our associates are responsible for providing clear and knowledgeable responses for consumer inquiries, providing guided troubleshooting, and promoting new client offerings. The satisfaction of our consumers is paramount to our success, so our associates must be great communicators dedicated to top tier Customer Service.

Essential Functions:

      • Collaborates and communicates effectively in a team environment to resolve customer issues
      • Provides customers with detailed information about current products and services
      • Acquires new customers through efficient product presentations
      • Handles escalations in a calm, professional and efficient manner
      • Communicate warmly and effectively with customers to drive long term retention
      • Introduce products and services while operating within SOP and Quality Assurance Guidelines
      • Executes sales for customers interested in current promotions Core Competencies:
      • Computer and mobile device literate (MacOS, Windows, Android, iOS)
      • Clear written and verbal communication abilities
      • Strong problem solving and analytical thinking skills
      • Operates well in a technical capacity in a teamwork oriented environment which requires consistent and clear communication
      • Client centric-approach: strives to achieve outcomes that meet both client goals and consumer needs
      • Must be comfortable properly executing sales transactions
      • Minimum High School Diploma or Equivalent is required for all Customer Service Associates

 

At least one year of previous customer service, retail, sales or data entry experience in required Our Customer Service Associates have a genuine passion for helping create long term relationships with our loyal customers. We provide thorough on the job training to ensure that each of our associates has the comprehensive knowledge and skill set to provide the best possible care. Our Customer Service Associates are eligible for promotions within this department upon demonstrating a successful track record.

Customer Service Associate

Our Customer Service and Client Relations Associates are tasked with providing exceptional care and support for our broad consumer base. Our Customer Service Team is equipped with in-depth knowledge of our clients’ products and services. Our associates are responsible for providing clear and knowledgeable responses for consumer inquiries, providing guided troubleshooting, and promoting new client offerings. The satisfaction of our consumers is paramount to our success, so our associates must be great communicators dedicated to top tier Customer Service.

Essential Functions:

      • Collaborates and communicates effectively in a team environment to resolve customer issues
      • Provides customers with detailed information about current products and services
      • Acquires new customers through efficient product presentations
      • Handles escalations in a calm, professional and efficient manner
      • Communicate warmly and effectively with customers to drive long term retention
      • Introduce products and services while operating within SOP and Quality Assurance Guidelines
      • Executes sales for customers interested in current promotions Core Competencies:
      • Computer and mobile device literate (MacOS, Windows, Android, iOS)
      • Clear written and verbal communication abilities
      • Strong problem solving and analytical thinking skills
      • Operates well in a technical capacity in a teamwork oriented environment which requires consistent and clear communication
      • Client centric-approach: strives to achieve outcomes that meet both client goals and consumer needs
      • Must be comfortable properly executing sales transactions
      • Minimum High School Diploma or Equivalent is required for all Customer Service Associates

 

At least one year of previous customer service, retail, sales or data entry experience in required Our Customer Service Associates have a genuine passion for helping create long term relationships with our loyal customers. We provide thorough on the job training to ensure that each of our associates has the comprehensive knowledge and skill set to provide the best possible care. Our Customer Service Associates are eligible for promotions within this department upon demonstrating a successful track record.

Apply Now



Agreement:
I certify that the information provided in the applications is accurate. CMX|Austin will use the information provided solely for the purpose of pre-employment screening.

Agree

Resume *